Why isn't my product crawling?

What to check when prices or stock aren't updating.

Common reasons a product isn't updating

The order I'd check things in:

1. Has the first crawl run yet?

New products show "pending" until the first crawl completes. that usually happens within 5–10 minutes of being added. Check the bottom-right progress widget; if there's nothing in flight, click Run crawl now on the products page.

2. Is the product still on the competitor's site?

If a product has been deleted from the competitor's store, it starts returning 404 and after 3 consecutive failures Rivlr auto-pauses it. Auto-paused products show a "paused" badge on the products list and have an error message on their detail page.

3. Is the URL right?

Open the URL in a browser. If it loads a product page on the competitor's site, the URL is fine. If it redirects elsewhere or 404s, fix or remove it.

4. Has the price actually changed?

For multi-currency stores, the customer-facing price you see in the browser may differ from what we crawl (we pin to the UK / GBP market). Check the variants table on the detail page. sometimes the visible price is one variant while we report another.

Manually triggering a crawl

On any product detail page, click ↻ Crawl now to force an immediate fetch ignoring the hourly cooldown. Useful when you've spotted something on the competitor's site and want to confirm Rivlr sees it.

Still stuck?

Email support@rivlr.app with the product URL and the "last error" message from the detail page. We'll dig in.

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