Terms of Service

Last updated: 30 April 2026

These terms govern your use of Rivlr ("the Service"), provided by Webgro Ltd ("we", "us", "our"), a company registered in England and Wales. By accessing or using the Service you agree to be bound by these terms. If you don't agree, don't use the Service.

1. The Service

Rivlr is a competitive-intelligence tool for ecommerce merchants that periodically retrieves publicly available product information from Shopify-powered storefronts and presents it in a dashboard. We crawl public endpoints only. No authentication, no scraping of private data, no bypass of access controls.

2. Your Account

You are responsible for safeguarding your login credentials and for any activity under your account. You must be at least 18 years old to use the Service. You agree to provide accurate information and to keep it up to date.

3. Acceptable Use

You agree not to:

• Use the Service to track sites you've been explicitly prohibited from accessing.
• Resell, redistribute, or republish the Service or its data without written permission.
• Reverse-engineer, decompile, or attempt to extract source code.
• Use the Service in a way that violates applicable law (including data-protection law).
• Attempt to circumvent rate limits, plan limits, or other access controls.

4. Subscriptions and Billing

Paid plans renew automatically until cancelled. Charges are taken in advance for each billing cycle (monthly or annual). VAT is added where applicable. You can cancel at any time; your access continues until the end of the paid period. We don't issue refunds for partial months unless required by law.

We may change pricing with at least 30 days' notice. Continued use after the change takes effect constitutes acceptance.

5. Data You Add

You retain ownership of the URLs and notes you add to the Service. You grant us a non-exclusive licence to process them as required to provide the Service (storing, crawling, displaying back to you). We don't sell or share your input data with third parties.

6. Public Data We Collect

The Service retrieves publicly accessible product data from third-party stores. We're not the source of this information and we make no warranty of accuracy. The data is provided as a convenience; for purchase decisions you should verify directly.

7. Third-Party Stores

Rivlr is not affiliated with Shopify or any tracked store. We respect rate limits and use polite crawling practices. If a store owner requests we stop tracking their site, we'll comply within 10 working days of receiving a verifiable request to support@rivlr.app.

8. Service Availability

We aim for high availability but don't guarantee 100% uptime. Crawl cadence is best-effort within the limits of the plan you've chosen. Scheduled maintenance is announced where practical.

9. Termination

You can terminate your account at any time from the settings page. We may suspend or terminate your account if you breach these terms, with notice where reasonable. On termination your data is retained for 30 days, then permanently deleted unless legal retention applies.

10. Limitation of Liability

To the fullest extent permitted by law, our liability for any claim arising from your use of the Service is limited to the fees you paid in the 12 months preceding the claim. We're not liable for indirect, incidental, or consequential losses (including loss of profit, business, or data).

11. Changes to These Terms

We may update these terms occasionally. Material changes will be notified by email at least 14 days in advance. Your continued use after the effective date constitutes acceptance.

12. Governing Law

These terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the English courts.

13. Contact

Webgro Ltd · England and Wales · support@rivlr.app

These terms are a template. They've been written carefully but they are not legal advice. Have your solicitor review before relying on them in production.